Frequently Asked Questions

Everything you need to know about your DS18 experience.

What is the standard shipping timeframe?

We typically process orders within 1-2 business days. Standard shipping takes 3-7 business days depending on your location, while expedited options are available at checkout.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges can be initiated through our online portal for a different size or color.

How do I determine my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Which payment methods do you accept?

DS18 accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

Can I track my order once it has shipped?

Yes, as soon as your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery status.

Are your materials sustainably sourced?

We are committed to quality and ethics. Many of our collections utilize organic cotton and recycled fabrics; specific material details are listed under the 'Composition' tab on every product page.